We help retailers improve their productivity and performance 

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Site Location Analysis 

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Marketing advice

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Customised Training


Some of our clients

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donutkinglogopeter stevens logosubway logowagamama logorepco logo

 

"RBA helped us out tremendously with our lease negotiations and store layout"

"The training sessions were both informative and entertaining and highly relevant to our team"

"We were able to increase our sales per customer by 30% with the help of Retail Business Analysts"

 

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About us

We advise on small to medium and multi-channel retail strategy,  and help design retail ecommerce solutions. We also advise on store locations and formats, and on retail acquisitions and disposals.

Our clients choose us because of our deep understanding of retail, our expertise across all areas of retail, and our honest, practical advice and support.

Our clients are mostly small to medium retailers, brand owners and B2Bs .
We have extensive experience across all sectors of retail and hospitality including food, consumer electronics, home, catalogue and others,from concept stage through to execution.

We love retail with a passion and enjoy helping you be your best.

Call us today for a no obligation discussion

What we do

Mini-Consult

This is our initial retail consultation package. If you are about to open a store or need advice about an existing store, a short meeting with our retail consultants can put you on the right path to find the resources you might need.  Let our retail experience give you a headstart with your business.

How it works

  • Meet with our retail consultants for 2 hours at your convenience, in person or by phone depending on location.
  • We review your retail business (or store idea) and provide initial input.
  • We listen to your concerns and answer any questions about our retail consulting services.
  • We provide as much advice as we can fit into this two-hour period.

What you get

  • A recap of our recommendations for your retail business as discussed during the consult.
  • A list of suggested next steps—which may or may not include the needs of our retail consulting services. (hey, we can admit it, not everyone needs our services!)
  • Good advice based on our retail experience and the potential to continue working together if the fit is right.

What you pay

  • $300

 


Market Research

We review current marketing, conduct research programs and provide detailed data on a range of issues. We tailor this research to meet your specific requirements and needs.

Training Course Design

We have designed educational programs for national retailers in topics ranging from Managing Change to Sales Skills, utilizing custom-designed video, self-paced learning materials, and facilitator-led sessions. We provide objective advice on Government-funded training options.

Sales Force Development

For PDG Corporation we designed a program for their executive sales team, developing the need for greater emphasis on customer service and relationships, and the pragmatic business results that can be achieved from the "intangible" parts of the business.

Workshops

We design and present workshops on a range of retail related topics. We conduct ongoing research into this area to ensure the content is both topical and relevant to today’s market. Recent topics have included “Bringing out the Best in People”, “The Secrets of Time Management”, “How Customers Make Important (Buying) Decisions”, and “Delegation For Store Managers”. 

Profit Analysis

We provide analysis and management reporting systems to help identify areas of opportunity within your business.

Property Evaluation

We can assist with sourcing and evaluation of locations, competitor analysis and lease reviews.

From the blog

Here’s the Top 10 most frequently asked retail questions:

1 – How do I increase retail conversions?

2 – How do I increase retail average transaction values?

3 – What’s the best way to increase customer traffic to my store?

4 – How do I maintain and increase customer loyalty?

5 – How do I keep my cash flow up?

6 – I have old/aged inventory, how do I clear it without burning my profits?

7 – How do I recruit an AWESOME retail team?

8 – I need to induct and train my team, where do I start?

9 – How do I set up my store to maximise sales?

10 – How can I improve my marketing strategy?

We can help you answer all these questions 


April 2016

retail sales index 2016

March 20, 2015  


 

Top trends for 2016 - (According to Neilsen's latest study)

Even though the Great Recession officially ended in mid-2009, 72 percent of global respondents to a Nielsen online survey say they feel like they’re still in a recession—a feeling that’s having a lasting effect on their shopping behaviors.When the global economy was battered, it wasn’t unexpected for people to cut back on their shopping trips. But as consumer confidence and financial trends have improved, consumers are still making fewer shopping trips—a behavior that’s a notable part of the new normal. The silver lining in this trend, however, is that they’re spending more per trip.

THE NEW GLOBAL CONSUMER

While the decrease in shopping trips may be perceived negatively for retailers and companies hoping to see more of their customers, the trips customers are making have the potential to be more lucrative. Decreasing trips places greater importance on each transaction, making interaction with the consumer much more critical.

In Indonesia, for example, households are spending 9 percent more per trip these days than they were just a few years ago. Over the study period, consumers in Indonesia are making 2 percent fewer trips, on par with shopping trip trends in Colombia and Chile. Comparatively, trip frequency is down 6 percent in South Korea, 3 percent in Canada and the U.S., and 1 percent in France. Spending per trip is up the most in Indonesia, where households are spending 11 percent more per trip than the year-over-year growth rate.

The implications of the global shift are clear: consumers are looking to spend, but retailers have fewer opportunities to interact with them. Consumers are planning, demanding and above all, connected. Retailers need to capture consumers where they are because they’re going to be seeing them less often than they have before.

Lifestyle and Technology are Key Factors Driving the Shopping Shift

Consumers are looking for balance in their lives and concern for work-life balance is paramount; more than 80 percent of global consumers cite spending quality time with friends and family is their top value. Another key consideration is rapidly advancing technology—quickly evolving devices that put consumers in very close contact with an ever-expanding realm of shopping opportunity. Today, 49 percent of online respondents make purchases online—a figure that’s only going to increase as mobile technology continues to proliferate. In 2012, for example, there were more than 1 billion smart phones around the world, a trend worth watching wirth respect to mobile purchasing.

Bringing the Store to the Consumer

Today, it’s all about bringing the store to the consumer through various methods pre, during and post purchase cycle. Advertising, blogs, social media and word-of-mouth are critical tools in the ramp up to selling a product or service, while in-store displays, coupons, sampling and shelf talkers are great ways to continue momentum once a product or service is out in the market. But it doesn’t end there. Social media, customer relationship management, text message programs and on-pack coupons are important ways to continue engaging with consumers after they’ve left the store.